Сервис и гарантии

Вы можете быть уверены в качестве приобретаемых товаров, так как абсолютно все наши поставщики – проверенные производители и официальные дилеры.
Возврат товара надлежащего качества
Вы можете вернуть новый неношеный товар в течение 14 календарных дней, не считая дня покупки. Если товар не был в употреблении, сохранен его товарный вид, потребительские свойства, фабричные ярлыки и упаковка, а также имеется товарный чек или кассовый чек, либо иной подтверждающий оплату указанного товара документ. При этом транспортные расходы при возврате несет покупатель.

1. Оформить выезд нашего курьера для возврата товара надлежащего качества в пределах зоны доставки курьерами компании по телефону, который указан на сайте, стоимость услуги – 300 рублей.

2. Вернуть товар при доставке следующего заказа (если не прошло 14 дней). Пожалуйста, укажите данную информацию, при оформлении нового заказа по телефону оператору. Если стоимость нового заказа превысит 1500 рублей, выезд курьера для возврата останется бесплатным. Если новый заказ Вам тоже не подходит, Вы ты оплачиваете выезд курьера 300 рублей. Если новый заказ менее 1500 рублей, выезд курьера будет стоить 300 рублей.

Мы не высылаем обратно товары, за которые решили не возвращать деньги. Например, если вещь поступила со следами носки.
Возврат товара ненадлежащего качества
Возврат товара ненадлежащего качества производится на основании заявления на возврат, которое необходимо подать в течение действия гарантийного срока на товар.

Гарантийный срок на обувь составляет 30 календарных дней со дня продажи. Гарантийные сроки на сезонную обувь наступают с начала сезона.

Для Москвы и Московской области установлены следующие календарные рамки сезонов:
  • Зима - с 1 ноября по 1 марта
  • Весна - с 1 марта по 1 мая
  • Лето - с 1 мая по 1 сентября
  • Осень - с 1 сентября по 15 ноября
В других регионах РФ гарантийные сроки по товарам сезонного назначения могут отличаться. При возврате товара ненадлежащего качества возвращается полная стоимость товара, доставки и обратной пересылки (если она производилась за Ваш счёт).

Обратите внимание, что вернуть деньги вы можете только на ту же карту, с которой был оплачен товар!

Возврат денежных средств осуществляется на расчетный счет, указанный в заявлении на возврат (7-30 дней в зависимости от условий банка-получателя).

Если возвращаете товар посылкой, мы вернём деньги, когда он поступит на склад. Обычно это занимает от 10 дней.

Сохраняйте чеки, электронные письма и СМС о покупке и доставке. Без них мы не сможем найти заказ в нашей системе, а значит, не сможем вернуть деньги.

Обмен товара на такой же, но другого цвета или размера, к сожалению, не производится. Но можно вернуть по правилам возврата товара надлежащего качества, что не подошло, и сделать новый заказ в интернет-магазине. Обратите внимание, цена товара может отличаться от первоначальной.
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